TERMS & CONDITIONS

AT EXCLUSIVE WE ARE DETERMINED TO PROVIDE A SERVICE OF THE HIGHEST POSSIBLE QUALITY AND ONLY ACCEPT ITEMS ON THE FOLLOWING TERMS & CONDITIONS:

WE ACCEPT NO LIABILITY FOR BUTTONS, BELTS, BUCKLES, ZIPS OR ANY OTHER ACCESSORY. SILK ITEMS (due to its varied quality material & dyes), SILK TIES & ITEMS WITH NO CARE LABELS OR CLEANING INSTRUCTIONS, THESE ITEMS ARE CLEANED AT ‘FULL OWNERS RISK’ ONLY.

PLEASE NOTE: CUSTOMERS ARE RESPONSIBLE IN ADVISING EXCLUSIVE OF ANY ITEM/S REQUIRING SPECIALIST DRY CLEAN OR ANY OTHER SPECIAL ATTENTION IN ANY WAY IN ITS PROCESSING OR REPAIRING?

RE-CLEANING POLICY ALTHOUGH WE HAVE QUALITY CONTROLS IN PLACE WHERE ALL ITEMS ARE CHECKED BEFORE PACKING. ON OCCASIONS WHEN THIS HAS NOT BEEN THE CASE WE OFFER A FREE RE-CLEAN SERVICE ON THE BASIS THAT CUSTOMERS ACCEPT THAT THIS WILL NOT BE A GUARANTEE TO REMOVE STAINS BUT ON A BEST RESULTS AND OWNERS RISK BASIS ONLY AS STRONGER PROCESSES & CHEMICALS MAY BE USED FOR THE RE-CLEANING PROCESS.

LOSS POLICY WE TAKE FULL RESPONSIBILITY FOR ALL ITEMS FROM THE MOMENT WE ISSUE A TICKET OR PICK UP ITEMS FROM CUSTOMERS. EVEN THOUGH WE EXERCISE UTMOST CARE, IF ANY INSTANCES ARISE WHERE ITEMS ARE MISPLACED OR LOST THEN THE POLICY WILL BE AS FOLLOWS: IF ITEMS ARE NOT FOUND WITHIN AN AGREED TIME SCALE THAT ANY COMPENSATION FOR THE LOST ITEM SHALL NOT EXCEED TEN (10) TIMES OUR CHARGE FOR THE CLEANING OF THAT GARMENT/INVOICE REGARDLESS OF BRAND OR ANY SENTIMENTAL VALUE AND SHALL NEVER EXCEED THE MAXIMUM ALLOWED WHICH IS £250 IN ANY CIRCUMSTANCES.

SAFE KEEPING POLICY WE TAKE RESPONSIBILITY TO KEEP YOUR ITEMS FOR A MAXIMUM OF 30 DAYS REGARDLESS OF BANK HOLIDAYS. IN THE UNLIKELY EVENT THAT ITEMS WILL NOT BE COLLECTED WITHIN THE 30 DAYS, DUE TO HOLIDAYS, ILLNESS OR ANY OTHER REASONABLE REASON. PLEASE NOTIFY BEFORE HAND SO AS TO ENABLE US TO HOLD ON TO ITEMS FOR A FURTHER 30 DAYS AT THE MOST. AFTER THE 30 OR IF NOTIFIED MAXIMUM 60 DAYS, ITEMS WILL BE DISPOSED OF AS WE SEE FIT.

PRIVACY POLICY WE DO NOT SELL OUR CUSTOMER INFORMATION TO ANY THIRD PARTY WHAT SO EVER. WE WILL ONLY USE THIS INFORMATION FOR THE SERVICE & ADMINISTRATION OF OUR OWN COMPANY SERVICES AND PRODUCTS.

GARMENT DAMAGE POLICY , WHILST EVERY CARE IS TAKEN WHEN HANDLING OR CLEANING CUSTOMERS GARMENTS. IN ANY UNLIKELY EVENT OF POSSIBLE DAMAGE OR ANYTHING ELSE WE REQUIRE CUSTOMERS TO NOTIFY US WITHIN 24HOURS OF COLLECTION/DELIVERY. WE WILL THEN LOOK INTO THE MATTER & DO OUR BEST TO RESOLVE ANY ISSUES.

COMPENSATION POLICY SHALL NOT EXCEED TEN (10)TIMES THE COST OF DRY CLEANING AND SHALL NEVER EXCEED THE MAXIMUM ALLOWED WHICH IS £250 IN ANY INDIVIDUAL CIRCUMSTANCE. IF THE MAXIMUM COMPENSATION IS AN ISSUE PLEASE NOTIFY THE MANAGER IN ADVANCE OR BEFORE LEAVING THE ITEM/S FOR DRY CLEANING/REPAIR,  AS IN NO CIRCUMSTANCES WILL THIS BE CHANGED.

WE CAN TRY TO OFFER AN INCREASED LEVEL OF COMPENSATION COVER ON A ONE ON ONE BASIS WITH A WRITTEN CONFIRMATION ON REQUEST, THIS WILL BE AT EXTRA COST ONLY ON ITEMS WITH CARE LABELS/INSTRUCTIONS. (does not apply to items with no care labels or instructions)

TOTAL SATISFACTION POLICY , WE ARE ALWAYS AWARE OF THE CONTINUED NEED TO RESPOND TO OUR CUSTOMERS NEEDS & REQUIREMENTS. TO DO THIS WE WELCOME CONSTRUCTIVE VIEWS & OPINIONS AT ALL TIMES.

THANK YOU FOR YOUR COOPERATION & UNDERSTANDING.